Philadelphia Water had a billing snafu that showed incorrect amounts for water bills in 19 zip codes, some up to $10,000 dollars. Over 16,000 customers were affected in the mishap.
Customers with incorrect amounts were billed on Tuesday, August 3rd and showed up on e-billing accounts on Wednesday.
Philadelphia Water said they are working to resolve the issue and not impact the automatic payment optons.
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The City said customers should wait for an updated bill. If you’d like to speak to a billing representative, call (215) 685-6300 between 8:00 a.m. and 5:00 p.m.
Cover photo by Mikhail Nilov from Pexels; unfortunately not a real-life reaction
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